Privacy Policy

1. Introduction

Hole Zero ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our golf booking platform, including our website, applications, and services (collectively, the "Platform").

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide when creating an account or making a booking.
• Payment Information: Payment card details and billing information processed securely through our third-party payment provider (Stripe). We do not store your full card details on our servers.
• Usage Data: Information about how you interact with the Platform, including pages visited, booking history, and device information.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyse Platform usage.

3. How We Use Your Information

We use your information to:

• Process and manage your bookings and payments.
• Communicate with you about your bookings, confirmations, and updates.
• Provide customer support and respond to enquiries.
• Improve and personalise your experience on the Platform.
• Comply with legal obligations and enforce our terms.

4. Sharing Your Information

We may share your information with:

• Organisations: Golf clubs and courses you book with, to fulfil your reservation.
• Service Providers: Third-party companies that assist us in operating the Platform (e.g., payment processing, hosting, analytics).
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict the processing of your information.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the details below.

8. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at support@holezero.com.